Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
Full Time roles are eligible for the above, plus:
Job Summary:
The Public Safety Officer will provide property owners, guests, day visitors, contractors and employees with an exceptional guest service experience and greet all guests in a friendly, inviting and welcoming manner on a daily basis both at the Main gate and at individual residences. Respond to alarms and emergencies. Know and enforce all Arrowhead rules, regulations and covenants for owners and guests staying in or visiting Arrowhead. Problem solving and sound decision making based on knowledge of the guidelines and procedures of Arrowhead. Provide and protect an atmosphere respecting the confidentiality and privacy of guests and property owners. Documentation of all that is done on your shift in a clear and concise manner. Working scheduled shifts (10 hours) and covering shifts at all hours, including overnight and holidays.
Job Specifications:
Job Responsibilities:
Answer calls, respond to complaints, and provide information to guests and property owners
Handle difficult situations and conversations in a professional, non-confrontational manner
Monitor community areas for hazards or unusual conditions and assist with resolution
Coordinate with other departments to address and resolve incidents
Respond to residential and commercial alarms
Communicate clearly and professionally with Arrowhead departments and Public Safety staff
Document community incidents and general activity in writing
Control access at main and remote gates
Manage traffic control and parking in the Arrowhead skier lot, including standing outdoors in cold weather for extended periods
Patrol the Arrowhead community on foot and by vehicle, including the garage, village, and river areas
Clean Arrowhead vehicles and the gate house, including the restroom
Issue parking and association violation notices; direct public parking as needed
Deliver packages and manage key access
Assist with vehicle jumpstarts, lockouts, and tow strap use
Remove snow from gate house entrances and surrounding areas
Perform other duties as assigned
Job Requirements:
High School Diploma or equivalent
Valid Colorado Driver’s License
Acceptable driving record
CPR/First Aid certification, or ability to obtain and maintain
Read, write, and communicate fluently in English
Familiarity with Microsoft Office, including Word, Excel, and Outlook
Ability to lift and carry up to 50 lbs
Ability to stand and sit for extended periods
Ability to stoop, kneel, crouch, and crawl
Ability to work outdoors in cold weather for extended periods
Availability to work weekends and holidays
Addtional Job Requirements:
Familiarity with residential and commercial alarm panels and mechanical systems
General knowledge of domestic water sensors and related systems
Ability to operate computerized and mechanical gate systems
Ability to use secure key storage systems
Ability to write clearly and professionally for documentation and communication
Safe and responsible operation of vehicles and personal protective equipment
Ability to safely operate Pepper Ball launching bear deterrent equipment
Respect for confidentiality and privacy of guests and property owners
The expected pay range is $20/hr - $23.23/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 504535
Reference Date: 08/29/2024
Job Code Function: Entry: Public Safety
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