Job Description

Were partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure great with people and comfortable helping customers with basic technical issues.

If you love solving problems enjoy helping others and want a remote role with growth potential this could be a great fit.

What Youll Do
Customer Service (Top Priority)

• Deliver outstanding professional service on every call and chat
• Greet customers warmly verify their identity and actively listen
• Show empathy and patience with frustrated or upset customers
• Explain solutions clearly in both Spanish and English
• Set clear expectations and confirm the customers issue is resolved

Technical Support

• Troubleshoot internet connectivity Wi-Fi and device issues
• Provide Level 12 support using tools such as Freshdesk Sonar CRM and other networking tools
• Document all interactions accurately and follow internal procedures/SLAs
• Escalate complex issues to senior technicians when needed

What You Bring

• FLUENT Spanish and English —able to explain complex information clearly in both languages
• Strong typing skills (50 WPM) and comfort working quickly on a computer
• Ability to multitask —navigate and update multiple systems/applications while engaging with customers
• 1 year of customer service experience (call center experience strongly preferred)
• Strong customer service skills—patient empathetic calm and professional
• Willingness to work overnights weekends and rotating schedules in a 24/7 environment
• Reliable wired internet connection and a quiet distraction-free workspace
• Updated desktop or laptop computer
• Prefer location within 50 miles of Ocala FL

Pay

• $14$17/hour depending on experience
• Overtime pay available
• Paid training
• Fully remote once trained (must still be within the local radius)
• Professional development and potential for full-time conversion based on performance

Schedule
This is a 24/7 operation including weekends.
Work Saturday & Sunday 3 weekdays
Shifts times: 9am6pm 10am7pm 2pm11pm or 3pm12am

• Two 15-minute breaks and one 30-minute break per shift
• Flexibility to cover other shifts when needed is a plus

Ready to apply

If youre a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues we want to hear from you.

Apply now to join a customer-focused remote-friendly team!

Work Location: Remote

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