Bilingual Customer Service Representative (Fluent SpanishEnglish) Job at AV Staffing Solutions, Ocala, FL

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  • AV Staffing Solutions
  • Ocala, FL

Job Description

Were partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure great with people and comfortable helping customers with basic technical issues.

If you love solving problems enjoy helping others and want a remote role with growth potential this could be a great fit.

What Youll Do
Customer Service (Top Priority)

  • Deliver outstanding professional service on every call and chat
  • Greet customers warmly verify their identity and actively listen
  • Show empathy and patience with frustrated or upset customers
  • Explain solutions clearly in both Spanish and English
  • Set clear expectations and confirm the customers issue is resolved

Technical Support

  • Troubleshoot internet connectivity Wi-Fi and device issues
  • Provide Level 12 support using tools such as Freshdesk Sonar CRM and other networking tools
  • Document all interactions accurately and follow internal procedures/SLAs
  • Escalate complex issues to senior technicians when needed

What You Bring

  • FLUENT Spanish and English —able to explain complex information clearly in both languages
  • Strong typing skills (50 WPM) and comfort working quickly on a computer
  • Ability to multitask —navigate and update multiple systems/applications while engaging with customers
  • 1 year of customer service experience (call center experience strongly preferred)
  • Strong customer service skills—patient empathetic calm and professional
  • Willingness to work overnights weekends and rotating schedules in a 24/7 environment
  • Reliable wired internet connection and a quiet distraction-free workspace
  • Updated desktop or laptop computer
  • Prefer location within 50 miles of Ocala FL

Pay

  • $14$17/hour depending on experience
  • Overtime pay available
  • Paid training
  • Fully remote once trained (must still be within the local radius)
  • Professional development and potential for full-time conversion based on performance

Schedule
This is a 24/7 operation including weekends.
Work Saturday & Sunday 3 weekdays
Shifts times: 9am6pm 10am7pm 2pm11pm or 3pm12am

  • Two 15-minute breaks and one 30-minute break per shift
  • Flexibility to cover other shifts when needed is a plus

Ready to apply

If youre a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues we want to hear from you.


Apply now to join a customer-focused remote-friendly team!

Benefits:

  • Work from home

Work Location: Remote

Job Tags

Full time, Local area, Remote work, Shift work, Weekday work,

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