Job Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2025! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $150M in operating revenues, NEDS employs 387 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Please note: We are currently interviewing for New Hire Orientation class in March 2026.

Job Description

The  First Responder  or  Clinical Responder  (CR) provides on-site responses to primarily CT area hospitals (and New England as needed) to conduct medical evaluation on all potential organ donors and develop a plan with the healthcare team to maintain the option of donation. The CR also provides on-site assistance to other NEDS staff as well as participates in hospital educational and outreach activities as needed. This position participates in the Organ Donation Services call schedule that provides service to donor hospitals 24 hours/day, 365 days per year.

ESSENTIAL JOB FUNCTIONS:

• Participates in a clinical call schedule and responds accordingly when on call, per NEDS referral policy
• Responds on-site to the hospital to evaluate potential donors, log data and collaborate with hospital staff
• Rounds on units with high referral activity outside of active referrals including off-shift rounds
• Attends mandatory meetings and education opportunities provided by NEDS
• Participates in Hospital Development activities as needed, assigned by their Manager
• Supports Donation Coordinators on authorized cases with data entry, hospital staff education and other duties as assigned
• Assists the Organ Surgical Recovery Coordinator as indicated during organ recovery

Schedule
Orientation: Mixture of 16 hour on-call day shifts (8:00am - Midnight) and 1 overnight 11:30pm to 7:30am per week. Average 13 shifts per month + training's + meetings. Significant travel with reliable personal vehicle throughout all of New England is expected. Mileage and other reimbursements available.

•Independent: Mixture of 16 hour on-call day shifts (8:00am - Midnight) and 1 overnight 11:30pm to 7:30am per week. Expect 2/16 hour and 1/8 hour shift per week + trainings + meetings to equal 40 hours a week. Significant travel with reliable personal vehicle throughout all of New England is expected. Mileage and other reimbursements available.

Ideal candidate is within an hour drive of the Boston, MA and area hospitals. 

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

• Required to travel by personal vehicle in order to meet the duties of the position
• Basic knowledge of Microsoft Word, Excel, Outlook and the ability to learn NEDS’s internal systems including but not limited to True North required
• Must understand medical terminology and be able to read a medical chart
• Must maintain the requirements of an “eligible driver” including maintain an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS Automobile policy

EDUCATION AND EXPERIENCE:

B.S. in Health Sciences or related field preferred. 2+ years of emergency or critical care experience in a healthcare setting or hospital preferred.

CERTIFICATES, LICENSES, REGISTRATIONS :

Must have good driving record and a valid state driver’s license.

What You’ll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

Additional Information

HIRING ALERT:  NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19.  In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.

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