Job Description
Little About Us
At Dreyer’s DKI, we believe we exist to Restore Peace in Crisis for all the people we serve. We value Humility, Unity, Growth, Ownership, and Stewardship in all that we do.
As a Restoration company, we serve our customers during some of the most stressful moments of their lives. We believe our customers deserve advocacy, clarity, and integrity when navigating the insurance claims process. We work hard to restore homes — but more importantly, we work to restore confidence and peace of mind.
We value all of our employees, not just because they work alongside us, but because we are people first. We believe in creating a healthy organization where each person is empowered to do excellent work, contribute meaningfully, and enjoy a great quality of life while being compensated fairly for the value they bring.
Benefits for You
- A team that cares and values you as a person first
- Leadership grounded in integrity, honesty, and care for people and customers
- Competitive base salary + performance bonuses
- Clear performance expectations tied to results
- PTO
- Paid Holidays
- 401(k)
- Health, Dental, and Vision insurance options
- Supplemental and Life Insurance options
- Workers’ compensation insurance
- Bereavement leave
Is This You?
Do you enjoy advocating for others and standing firm when it matters?
Do you thrive on professional communication and negotiation?
Are you confident working with insurance adjusters and defending your work?
Do you take ownership of outcomes and see things through to completion?
Are you detail-oriented, organized, and motivated by results?
Do you want a role where your work directly impacts company cash flow and customer outcomes?
If this sounds like you, you may be a great fit for this role.
Overview The Insurance Claims Estimator / Adjuster Liaison is responsible for managing the insurance estimating and claim resolution process for all mitigation jobs. This role serves as the primary point of contact between Dreyer’s DKI and insurance carriers after mitigation work is completed.
This position is responsible for writing, submitting, defending, negotiating, and finalizing Xactimate estimates and invoices, working directly with insurance adjusters to ensure fair claim resolution and timely payment.
The individual in this role must be confident, detail-oriented, and skilled in insurance communication and negotiation. This position works closely with operations and leadership and is expected to uphold the mission and core values of Dreyer’s DKI.
Principal Duties and Responsibilities
- Uphold Dreyer’s DKI mission and core values
- Write accurate and detailed Xactimate estimates for mitigation jobs
- Complete final estimate revisions and prepare invoices for submission
- Submit estimates, documentation, and invoices to insurance carriers
- Serve as the primary liaison with insurance adjusters and property owners
- Defend estimates using industry standards, documentation, and scope justification
- Negotiate claim payments to reach fair and accurate final settlement amounts
- Resolve discrepancies between estimated and approved amounts
- Track claim status and follow up to ensure timely payment
- Communicate professionally and effectively with adjusters, carriers, and internal teams
- Maintain accurate claim records and documentation
- Identify patterns or issues with carriers and communicate trends to leadership
- Assist in improving estimating and claim processes
- Represent the company professionally in all written and verbal communications
Qualifications / Additional Responsibilities - 2+ years of experience in insurance estimating, claims handling, or restoration industry
- Proficient in Xactimate (required)
- QuickBooks Experience (Preferred)
- Strong understanding of insurance claims processes
- Experience communicating and negotiating with insurance adjusters
- Excellent written and verbal communication skills
- Strong attention to detail and documentation
- Ability to manage multiple claims simultaneously
- High level of ownership and follow-through
- Strong problem-solving and negotiation skills
- Ability to work effectively in a fast-paced environment
- Proficient with basic computer systems and claim documentation tools
- Committed to integrity, professionalism, and ethical conduct
Additional Expectations
- Attend departmental and company meetings as required
- Establish and maintain cooperative working relationships internally and externally
- Communicate clearly and professionally in writing and verbally
- Apply company policies and procedures consistently
- Work under pressure while managing multiple deadlines
- Maintain confidentiality and professionalism at all times
Keywords: Insurance Claims Estimator, Xactimate Estimator, Restoration Estimator, Insurance Claims Specialist, Adjuster Liaison, Claims Negotiator, Mitigation Estimator, Insurance Billing, Claim Resolution Specialist, Restoration Insurance Claims
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