Job Description

Overview

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Manager, HR Risk Manager

Are you interested in joining a team of best-in-class HR leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? 

At Capital One, you have the opportunity to work in an environment in which the business truly values strategic HR partnership and results. If you have a passion for shaping the overall people strategy for a business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated, and effort is rewarded.

The HR Risk Manager will play a key role in supporting the HR Risk Management Framework within Capital One’s international operations, providing day-to-day risk and control advisory for HR functions in Mexico and across global expansion initiatives.

This role ensures that HR processes, controls, and risk management activities are designed, documented, and operating effectively in alignment with Enterprise Risk Management (ERM) standards, local labor and privacy regulations, and HR operational requirements.

The position will work closely with HR functional teams, Legal, Compliance, and other Risk functions to maintain a strong control environment, enhance HR governance, and drive continuous improvement in risk and compliance processes.

Key Responsibilities

Risk Management & Governance :

• Implement and maintain the HR Risk Management Framework for Mexico and international HR operations, ensuring alignment with ERM and Compliance standards.

• Conduct and document risk assessments for new or changing HR intents (e.g., process changes, regulatory updates, or vendor implementations).

• Maintain accurate risk aggregation and reporting, partnering with global HR Risk teams to ensure visibility of emerging risks and mitigation activities.

• Lead and coordinate the issue and event management process for HR Mexico, ensuring timely identification, escalation, remediation, and closure within agreed timelines.

• Partner with other Risk functions, Compliance, and Legal to ensure regulatory applicability and adherence across HR operations, including data privacy and workforce regulations.

Controls, Audits, Exams & Regulatory Compliance:

• Design, document, and execute HR controls in accordance with Capital One’s ERM standards and local requirements.

• Support internal and external audits, and exams, ensuring all control evidence and documentation are accurate, up to date, and aligned with corporate policies.

• Evaluate control effectiveness and coordinate remediation plans to address gaps or findings identified during testing or assurance reviews.

• Partner with Legal and Compliance to assess the impact of regulatory changes, translating them into HR operational requirements and control enhancements.

Process Management & Continuous Improvement

• Lead and document business process mapping for HR activities, identifying risks, dependencies, and control points throughout the associate lifecycle.

• Collaborate with HR functional leaders to ensure processes are standardized, efficient, and compliant, incorporating risk considerations into design and execution.

• Support change management activities tied to HR transformation, new country expansion, or regulatory shifts, ensuring risk implications are clearly understood and managed.

• Maintain accurate and updated program documentation, including process maps, SOPs, and Risk & Control Matrices (RCMs).

Collaboration & Stakeholder Management

• Serve as HR Risk point of contact for Mexico HR leadership and a liaison with the Global HR Risk, Legal, Compliance and ORM teams.

• Partner with HR stakeholders to strengthen awareness of risk management practices, control testing, and documentation discipline.

• Contribute to HR Risk reporting and participation in global forums and initiatives, ensuring consistency of risk communication across regions.

Qualifications

Basic Qualifications :

• Bachelor’s degree in Business Administration, Law, HR, or equivalent.

• Minimum 3 years of experience in Risk Management, Compliance, or Internal Controls functions.

• Experience in business process management or continuous improvement, preferably within HR or shared services.

• Intermediate to advanced English fluency (spoken and written).

Preferred Qualifications:

• Experience in Financial Services or Regulated Industries.

• Experience supporting global or multi-country HR functions.

• Understanding of ERM frameworks, audit processes, and HR compliance requirements (employment law, privacy, third-party risk).

• PMP, Lean, or Six Sigma certification (or equivalent process management experience).

• Analytical, communication, and stakeholder management skills.

Capital One will only consider candidates that are Mexico citizens or permanent residents.

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. 

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

Job Tags

Permanent employment, Casual work, Local area, Shift work,

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