Job Description

ABOUT US

HireXHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Chicago, IL HQ (remote)

Industry: Healthcare Technology (SaaS)

Company Size: 50+

What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitors their recovery.

Contact HirexHire for more client information

THE ROLE

We are seeking a proactive and detail-oriented Program Manager to support the day-to-day operations of our clients' clinical registry programs. This role is ideal for someone who thrives in a client-facing role, enjoys project coordination, and has a passion for improving healthcare through data. You’ll be responsible for managing timelines, deliverables, and communications across multiple registry accounts — ensuring seamless execution and high customer satisfaction.

This role is fully remote.

WHAT YOU WILL DO

• Account & Project Coordination
  • Serve as the operational lead for assigned registry programs, acting as the primary contact for day-to-day questions and tasks.
  • Coordinate internal meetings, timelines, and deliverables across Product, Support, Engineering, and Customer Success teams.
  • Schedule and lead recurring client check-ins to review status updates, timelines, and action items.
  • Maintain project trackers, follow-up logs, and shared documentation across accounts.
• Customer Communication & Execution Support
  • Prepare and deliver program updates, status reports, and meeting summaries for customers.
  • Help clarify customer goals and requirements, ensuring all stakeholders are aligned on scope and expectations.
  • Respond to client inquiries in a timely, professional manner — escalating issues appropriately.
  • Support training and onboarding efforts for new registry users as needed.
• Workflow, Documentation & Quality Assurance
  • Collaborate with team members to implement and refine standard operating procedures (SOPs) for registry programs.
  • Maintain up-to-date documentation in Notion and ensure internal and external materials reflect the latest workflows.
  • Support data quality monitoring processes and help troubleshoot basic reporting or submission issues.
• Cross-Functional Collaboration
  • Partner with Product, Implementation, and Engineering to align on feature needs or issues impacting registry delivery.
  • Participate in improvement initiatives focused on increasing efficiency, enhancing client experience, or automating manual work.
  • Actively contribute to cross-team knowledge-sharing and best practices.

WHAT YOU WILL NEED

• 3–5 years of professional experience in project management, account management, or program coordination in a healthcare, SaaS, or data-driven environment.
• Familiarity with clinical registries, healthcare data workflows, or quality reporting is a strong plus.
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Strong verbal and written communication skills.
• Experience with project management tools (e.g., Asana, Trello), CRM platforms (e.g., Salesforce), or productivity tools (e.g., Notion, Google Suite).
• Bachelor’s degree required; background in health sciences, public health, or a related field is preferred.

WHAT OUR CLIENT OFFERS YOU

• Competitive Salary
• Flexible, Unlimited PTO
• Health, Dental, and Vision Insurance
• Performance Bonuses
• Company 401K
• Professional Development Opportunities

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn’t perfectly align, we encourage you to still apply! We may have another fit for you!

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