Job Description
Office of the Illinois Secretary of State
Alexi Giannoulias
Job Title: Public Service Representative - Chinese (Cantonese) Speaking
Division: Field Services
Union: SEIU
Location: 9901 S ML King Dr, Chicago, IL - Cook County, Zone 4
Salary: $3,903 to $5,902 monthly, plus stipend for Cantonese translation and interpretation services
Benefits: Attn: Employees performing these duties must be 21 years of age by the start date of employment Please Note: When applying for this title you may identify
up to three IL Counties or Cook County Zones where you would like to or be willing to work. See information regarding Cook County Zones below.
Zone 1: 125 W Monroe St, Chicago
Zone 2: 1470 Lee St, Des Plaines
191 N Clark St, Chicago 2100 N Ridge Rd, Evanston
2250 S Canal St, Chicago 5401 N Elston Ave, Chicago
Zone 3: 1903 N Mannheim Rd, Melrose Park
Zone 4: 41 W 162 nd St, South Holland
5301 W Lexington Ave, Chicago 7358 W 87 th St, Bridgeview
10300 W Roosevelt Rd, Westchester 9901 S ML King Dr, Chicago
12633 S Ashland, Calumet Park
Zone 5: 405 Lake Cook Rd, Deerfield
Zone 6: 570 W 209 th St, Chicago Heights
650 Roppolo Dr, Elk Grove Village 14434 S Pulaski Rd, Midlothian
1227 E Golf Rd, Schaumburg
Overview: Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and/or motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications; provides translation and interpretation services for Chinese/Cantonese speaking customers.
Duties and Responsibilities: - Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.
- Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.
- Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.
- Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
- Performs other duties as required or assigned.
Education and Experience: Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
Knowledge, Skills and Abilities: - Requires working knowledge of business English, spelling and commercial arithmetic.
- Requires working knowledge of office methods, practices and procedures.
- Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver’s license and the processing of various motor vehicle forms.
- Requires elementary knowledge of basic bookkeeping procedures and techniques.
- Requires ability to maintain records of some complexity.
- Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
- Requires ability to communicate both orally and in writing.
- Requires ability to operate in an independent manner within defined procedures.
- Requires possession of a valid Illinois driver’s license.
- Requires ability to lift/carry 0-25 lbs. and travel to other facilities and/or mobile locations to perform assigned duties.
- Requires the ability to fluently speak, read, translate, and write in Cantonese to serve the Chinese speaking community.
Application Process: - Please visit to apply by completing the online application; you may also upload a resume or other attachments as needed .
- Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
- Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
Job Tags
Full time, Work at office,