Job Description

Position: Salesforce Support Analyst
Location: Canada (Remote)
Work Eligibility: Canadian Citizens | Permanent Residents | Open Work Permit Holders
Compensation: $40 $70 CAD per hour
Travel Requirement: None

We offer a hands-on Training & Placement Program that blends structured Salesforce training with real project exposure-supporting both newcomers to Salesforce and experienced professionals in becoming confident, client-ready Salesforce Support Analysts.

Who This Role Is For

• Candidates with no prior Salesforce experience but with a background in IT support, CRM systems, business operations, or data analysis
• Fresh graduates, career switchers, or returning professionals interested in starting a Salesforce career
• Strong problem solvers who enjoy troubleshooting, user support, and system enhancements
• Individuals comfortable working in Agile or ITIL-based support environments
• Experience with customer service, ticketing tools, or enterprise applications.

What You Will Work On

• Provide Level 1 and Level 2 support for Salesforce users, including issue triage and resolution
• Analyze and resolve issues related to Salesforce configuration, security, workflows, flows, validation rules, and reports
• Support user management including profiles, permission sets, roles, and access requests
• Assist with Salesforce enhancements, minor configurations, and change requests
• Work with developers on issue escalation related to Apex, LWC, or integrations
• Maintain and update support documentation, SOPs, and knowledge articles

Why Join This Program
Whether you are starting your Salesforce journey or already experienced, this program provides structured training, real-time support experience, certification readiness (Salesforce Admin), and placement support-helping you build a long-term Salesforce career in the Canadian market.

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